Frequently Asked Questions

What is your kosher certification?

Our honey is certified kosher by the Orthodox Union. You can download our certification here.

What is raw honey?

Raw honey is honey fresh out of the beehive that has never been filtered or heated. Most honey sold in chain supermarkets has been cooked and filtered. This slows the natural crystallization process, but is also removes pollen and natural enzymes that offer important health benefits.

When do I need to order?

You can order at any time, however, to ensure that your order will arrive by Rosh Hashanah (October 2-4, 2016) you will need to place your order on this website by September 16, 2016.

Can I purchase more than one and send to multiple locations?

You can purchase as many gift packages as you wish. Just increase your purchase quantity. Then when you check out you can easily enter multiple shipping locations. You can also individualize your gift messages for every shipping location.

When will my order ship?

2016 Rosh Hashanah orders start shipping September 1. You can order at any time, however, to ensure that your order will arrive by Rosh Hashanah (October 2-4, 2016) you will need to place your order on this website by September 16, 2016.

How can I track my order?

When you place your first order, an account will be created if you enter a password. You can log in to MY ACCOUNT under the SHOP ONLINE menu and there you will see your order history and be able to track the progress of your order and obtain UPS tracking information

What if my package did not arriver or was damaged?

If you have a package that is reported lost or damaged, call us and we will send a replacement at no cost to you.

 

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